WWRC Administrative Governance Manual


Organizational Context & Direction

Policies, Procedures, Standards and Expectations






2018 - 2020


Our Business


Wilson Workforce and Rehabilitation Center (WWRC) strives to be the preferred provider of comprehensive vocational rehabilitation for Virginians with disabilities.  Every day, in every way, we:

Put Clients First
Take Care of Customers
Work in Teams
Innovate and Excel
Provide it Under One Roof
Value Our Staff
Offer a Workforce Driven Curriculum
Are Organized, Utilized, and Valuable
Preserve Leadership Ethics, Accountability, Center Values, and Public Trust




The Virginia Department for Aging and Rehabilitative Services (DARS), in collaboration with community partners, provides and advocates for resources and services to improve the employment, quality of life, security, and independence of older Virginians, Virginians with disabilities, and their families

WWRC is a division of DARS whose mission is to provides people with disabilities comprehensive, individualized services to realize personal independence through employment. 



In order to deliver consumer-focused services to improve the employment, quality of life, security, and independence of older Virginians, Virginians with disabilities, and their families, DARS employees will be:  


  • Collaborative:  Together everyone achieves more.


  • Passionate:  Deliberate pursuit of excellence.


  • Ethical:  Responsible, professional and competent in all that we do.


  • Visionary: Forward thinking that is positive, proactive and creative.


WWRC employees are further expected to demonstrate the following values in daily work functions: 

  • Ethical – We are committed to professional standards, good stewardship of resources, full accountability, and the well-being and dignity of others.


  • Engaged – We are committed to an organizational environment that values individual contributions and involvement in informative communication, problem-solving, planning and leadership.

  • Effective – We are committed to providing services that result in meaningful and measurable outcomes through objective assessment of performance and ongoing process improvements.

Purpose of the Manual                                                                            


Set up to be primarily accessed as an Internet-based Sharepoint site with interactive hyperlinks within and external to the site, this Manual provides WWRC’s cultural context, governance authority & leadership direction, its policies and procedures, standards and expectations, as well as links to key internal/external resources critical to Center operations.  The goal of this Manual is to ensure that WWRC is governed in an effective and efficient manner and that staff operate in an environment where their role and function is both clear and compelling.   Policies and procedures contained within are designed to create order, structure, and a common understanding of accountability standards and expectations for how business gets accomplished, measured, and continuously evaluated for program and process improvements. 


The WWRC Administrative Governance Manual replaces the former Policy and Procedures Manual, with a broader intended use and function:


  • Provides context for WWRC operations and "sets the tone" for the Center's organizational culture and expectations of staff; 


  • Differentiates policies from procedures (definitions of each are in the preface statement for each corresponding section); 


  • Streamlines policies to include only those that are WWRC-specific and provides reference cross-links to other relevant Commonwealth of Virginia or Agency policies; 


  • Provides accountability indicators (how you will know if you are implementing the procedure as expected) and Executive Staff Business Owners for every administrative procedure ("go-to" contacts if questions or clarification is needed); 


  • Links various reference documents for ease of access (reference documents that were previously located/housed in various locations and often difficult to locate and/or not readily accessible to all staff); 


  • Integrates frequently used intranet and internet resources for ease of access and usage; and, ​


  • Includes an appendix.


All WWRC employees are expected to understand and follow written policy and governance protocols and are held accountable in their daily work for corresponding standards and expectations.   The WWRC Executive Team shares accountability with Program Supervisors and Managers for ongoing orientation and annual refresher activities to facilitate universal understanding and application across Center operations. 


Structure of the Manual

Section 1 provides a general overview of WWRC, its governance and cultural foundations, and organizational structure. 


Section 2 contains all Governing Procedures.  Business processes, and protocols that may or may not have a federal, state, or Center policy associated with it, but that affect most, if not all of WWRC operations.   If there is a policy or other governance reference associated with Section 2, it is stated upfront and there is a direct link to the policy or other reference document.  Each procedure includes the following elements:

  • Topic Number, Title, and Purpose Statement
  • Effective Date
  • Accountability Indicators
  • Policy Reference, if any
  • Governance Reference, if any
  • Lead Executive Staff member(s)
  • Relevant dimension(s) of WWRC Vision in Action Statement
  • Detailed Procedural Description and Corresponding Visuals


Section 3 contains legislative or regulatory POLICY citations that impact WWRC operations.   They are generally concise, providing the citation and why we have to do what we have to do. 

  • Policy Number, Title, and Objective Statement
  • Effective Date
  • Lead Executive Staff member(s)
  • Legal or Regulatory Authority
  • Policy Statement 


Section 4 contains Governance Reference Documents, where relevant, to support Governing Procedures.  These reference documents are intended to provide both organizational context for what we do and why we do it (many have grown out of Blueprint initiatives), with links to department operation manuals and other Center resources that support the Administrative Governance Manual.   Also included are links to frequently accessed intranet and internet sites.


Section 5 contains all other Appendices.  


Contact your Program Supervisor and/or Division Director if you have questions.