WWRC Administrative Governance Manual
Organizational Context & Direction
Policies, Procedures, Standards and Expectations
2018 - 2020
Wilson Workforce and Rehabilitation Center (WWRC) strives to be the preferred provider of comprehensive vocational rehabilitation for Virginians with disabilities. Every day, in every way, we:
Put Clients FirstTake Care of CustomersWork in TeamsInnovate and ExcelProvide it Under One RoofValue Our StaffOffer a Workforce Driven CurriculumAre Organized, Utilized, and ValuablePreserve Leadership Ethics, Accountability, Center Values, and Public Trust
The Virginia Department
for Aging and Rehabilitative Services (DARS), in collaboration with
community partners, provides and advocates for resources and services to
improve the employment, quality of life, security, and independence of older
Virginians, Virginians with disabilities, and their families
WWRC is a division of DARS whose
mission is to provides people with disabilities comprehensive, individualized services to realize personal independence through employment.
In order to deliver consumer-focused services to improve the employment, quality of life, security, and independence of older Virginians, Virginians with disabilities, and their families, DARS employees will be:
WWRC employees are further expected to demonstrate the following values in daily work functions:
Purpose of the Manual
up to be primarily accessed as an Internet-based Sharepoint site with
interactive hyperlinks within and external to the site, this Manual provides WWRC’s
cultural context, governance authority & leadership direction, its policies
and procedures, standards and expectations, as well as links to key
internal/external resources critical to Center operations. The goal of this Manual is to ensure that WWRC is governed in an effective and efficient manner and that staff operate in an environment where their role and function is both clear and compelling. Policies and procedures contained within are designed to create order, structure, and a common understanding of accountability standards and expectations for how business gets accomplished, measured, and continuously evaluated for program and process improvements.
The WWRC Administrative Governance Manual replaces the former Policy and Procedures Manual, with a broader intended use and function:
All WWRC employees are expected to understand and follow written policy and governance protocols and are held accountable in their daily work for corresponding standards and expectations. The WWRC Executive Team shares accountability with Program Supervisors and Managers for ongoing orientation and annual refresher activities to facilitate universal understanding and application across Center operations.
Structure of the Manual
Section 1 provides a general overview of WWRC, its governance and cultural foundations, and organizational structure.
Section 2 contains all Governing Procedures. Business processes, and protocols that may or may not have a federal, state, or Center policy associated with it, but that affect most, if not all of WWRC operations. If there is a policy or other governance reference associated with Section 2, it is stated upfront and there is a direct link to the policy or other reference document. Each procedure includes the following elements:
Section 3 contains legislative or regulatory POLICY citations that impact WWRC operations. They are generally concise, providing the citation and why we have to do what we have to do.
Section 4 contains Governance Reference Documents, where relevant, to support Governing Procedures. These
reference documents are intended to provide both organizational context for
what we do and why we do it (many have grown out of Blueprint initiatives), with
links to department operation manuals and other Center resources that support
the Administrative Governance Manual. Also included are links to frequently accessed intranet and internet
Section 5 contains all other Appendices.
Contact your Program Supervisor and/or Division Director if you have questions.