Preface
Section 1: WWRC OverviewLegacy as a Comprehensive Rehabilitative CenterFederal Governance State Governance Core Business Drivers & Performance Metrics Strategic Planning & Operational Cycles WWRC PartnersWWRC Value ChainHow Business Gets Done
Section 2: Procedures and Business Processes
WWRC Administrative Procedures Statement
Section 2.1 CORE
2.1.3 Cashier Office Access & Use2.1.4 Communication Transparency
Core Ethical PrinciplesEthical Decision-Making Model2.1.8 Grant Development & Administration
2.1.9 Orientation for Staff, Volunteers, and Interns/Affiliates
2.1.10 Research Development & Administration
2.1.11 Staff Professional Development & Training
2.1.12 Tobacco Product Use
2.1.13 Volunteer Services
2.1.14 Access and Use of DHRM Employment Dispute Resolution (EDR) Services 2.1.15 Employee Separations 2.1.16 Consumer Job Shadowing on the WWRC Campus
2.2.1 After Hours On-Call Personnel Access2.2.2 Alcohol & Drug Use2.2.3 Alcohol & Drug Testing Requirements for Positions Requiring Licensing as a Commercial Operator2.2.4 Campus Safety
2.2.5 Contacting WWRC Facility Services
2.2.6 Contacting the WWRC Police 2.2.7 Scheduled Intake Day Preparation and Delivery2.2.7(a) Day One Dorm Room Preparation2.2.7(b) Day One Intake Experience 2.2.8 Emergency Preparedness2.2.9 Inclement Weather WWRC Alert/Notification SystemWWRC Operations During Periods of ClosureStaff Expectations During Inclement WeatherDesignated Personnel Compensation During Authorized Closings2.2.10 Key/Lock Access & UseDefinitionsKey CustodyWWRC Client Access: Dorm, Lock Box, and Room Rental KeysRecords Maintenance and Inventory
2.2.7 Scheduled Intake Day Preparation and Delivery
2.2.7(a) Day One Dorm Room Preparation2.2.7(b) Day One Intake Experience
2.2.7(a) Day One Dorm Room Preparation
2.2.7(b) Day One Intake Experience
2.2.11 Medical Emergencies
2.2.12 Operation of WWRC Passenger Vans & Buses Passenger Van ConsiderationsAccountability2.2.13 Personal Protective Equipment (PPE)2.2.14 Prevention, Control, & Reporting of Infectious Diseases2.2.15 Reporting Child or Adult Abuse or Neglect
2.2.16 Reporting Weapon Inflicted Wounds2.2.17 Security Video Usage2.2.18 Temporary Emergency Shelter2.2.19 Threat Assessment & Response2.2.20 Safe Operation of Vehicles on CampusUse of State VehiclesApproval Process: Travel of Non-Center Persons in a State VehicleSafe Operation of Golf Carts and Utility Vehicles2.2.21 Title IX ComplianceAssignment of a WWRC Title IX CoordinatorEducation & Preventive ProgrammingUnderstanding Special Rules of ConfidentialityAdministration of Student Complaint & Grievance ProceduresManagement of Title IX InvestigationsCampus, Civil, and Criminal Consequences of Committing Acts of Sex Discrimination, Sexual Harrassment, and Sexual Violence 2.2.22 Radio Communication During Emergency Events on Campus 2.2.23 WWRC Consumers - Travel To and From Campus 2.2.24 Safe State Vehicle Backing Protocols (Operating State Vehicles in Reverse) 2.2.25 Hazardous Waste Management 2.2.26 Small Unmanned Aircraft System Operations on Campus Section 2.3: Client Services
2.3.1 Student Financial Assistance Programs and Coordination of Services 2.3.1(a): Title IV Student Financial Aid Eligibility & Coordination of ServicesDefinitionsGovernance ProceduresEducational Qualification Career Pathways Program Basis of DeterminationRoles and Responsibilities 2.3.1(b): Participation in the State Approved Agency Veterans Education and Training Program and Coordination of ServicesDefinitionsGovernance ProceduresRoles and Responsibilities 2.3.2 Assistive Technology (AT) Procurement & Loan Use for Clients
2.3.1 Student Financial Assistance Programs and Coordination of Services
2.3.1(a): Title IV Student Financial Aid Eligibility & Coordination of Services
2.3.1(b): Participation in the State Approved Agency Veterans Education and
Training Program and Coordination of Services
2.3.3 Authorization for Outside Goods & Services 2.3.4 WWRC Student Grievance and Appeals Management System2.3.4(a) WWRC Student Grievance Management SystemFiling an Informal GrievanceFiling a Formal GrievanceWithdrawal of a GrievanceCoordination with Accreditation Body RequirementsQuality Improvement Procedures2.3.4(b) Institution Level Consumer Appeals: Triggers and Protocols
2.3.4(a) WWRC Student Grievance Management System
2.3.4(b) Institution Level Consumer Appeals: Triggers and Protocols
2.3.5 Client Medication
2.3.6 Client Records
2.3.7 Confidentiality, Privacy, and Disclosure
2.3.8 Consumer Harassment 2.3.9 Consumer Informed Choice 2.3.10 Consumer Participation & Input 2.3.11 Daily 'Bridges': Rehabilitation Team Shift Change Communication 2.3.12 Incomplete Records Closure 2.3.13 Maintaining Appropriate Staff/Consumer BoundariesWhat is a Staff/Consumer Boundary Issue?What Do I Do If a Potential Boundary Issue Exists?2.3.14 Media Release Agreement 2.3.15 Medical Services for WWRC Day Students 2.3.16 Mental Health Crisis Intervention
Suicide Threat or DecompositionSuicide AttemptPhysical AggressionDisposition OptionsTransportationDocumentation
2.3.17 Rehabilitation Team Meetings
2.3.18 Report Distribution
2.3.19 Reporting & Investigating Missing Clients2.3.20 Search & Seizure2.3.21 Student Work Opportunities2.3.22 Sexual Assault & Other Sexual Violence ProcedureStaff Roles and ResponsibilitiesCoordination with the WWRC Title IX Coordinator2.3.23 Use of Service Animals 2.3.24 WWRC Client Transportation2.3.25 Management of Student Behaviors2.3.26 Medication ManagementDefinitionsMedication Management: General Expectations and RequirementsCritical MedicationsOther MedicationsTransportationDocumentation
2.3.29 Disposition of Abandoned Consumer PropertyGeneral Terms and ConditionsProtocol for the Disposal of Abandoned Property 2.3.30 Consumer Death - Alert and Response System
2.3.29 Disposition of Abandoned Consumer Property
2.3.30 Consumer Death - Alert and Response System
Section 2.4: Accountability
2.4.1 Campus & Facility Use
2.4.3 Continuing Education Provider Administration & Management
2.4.4 Contracts and Service Agreements2.4.5 Director's Discretionary Fund2.4.6 Employee Educational AssistanceEligibility CriteriaAllowable Education Assistance Award LimitsAgreements Required2.4.7 Forms Development, Approval, and Management (Client-Related)DefinitionsForms Development GuidelinesForms Review and Approval Protocols2.4.8 Inventory Management & ControlRoles and Responsibilities of WWRC's Materials Management DepartmentRoles and Responsibilities of WWRC Employees 2.4.9 Procurement of Goods & ServicesRoles and Responsibilities of WWRC's Purchasing and Contracts OfficeRoles and Responsibilities of WWRC Employees2.4.10 WWRC Education and Training Refund Policy Implementation Standards, Expectations and Protocols2.4.11 Responding to External Requests for Information and Engagement with Elected Officials Contact with the MediaContact with Local, State, and Federal Legislators and Other Elected OfficialsFreedom of Information Act (FOIA) RequestsDeposition, Subpoena, and Court OrdersData Requests2.4.12 Space ManagementRoles and Responsibilities of WWRC's Building ManagersApproval for Purchase, Erection, or Placement of Structures on Center PropertyMovement of Staff, Computers, Printers, & Other Technologies 2.4.13 Staff Participation in Speaking Engagements Approval ProcessUse of Data in Speaking Engagements2.4.14 University Internship/Affiliate ExperiencesProgram OptionsStandardized Protocols for Partnerships with University Programs2.4.15 Use of State Property After Hours2.4.16 Donations and Private Funding/Sponsorships/Resources: Role of the WWRC Foundation and Council of Organizations 2.4.17 WWRC Recycling Program 2.4.18 Loaner Mobility Device Program2.4.19 Data Requests, Data Management and Data Use DefinitionsStandardized Business Processes: Roles, Responsibilities, and Expectations 2.4.20 Customer SatisfactionCustomer Satisfaction Written Plan WWRC Customer Satisfaction Distribution Plan
WWRC Foundation and Council of Organizations
2.5.2 Information Technology (IT) Security Training Management and Accountability SystemScopeRoles & ResponsibilitiesTraining Compliance Monitoring and Documentation 2.5.3 Facility Services Work Order System 2.5.4 Rehabilitation Technology Acquisition and Use
2.5.5 Video-Conference & GoToMeeting EventsBefore the EventOn the Day of the EventAfter the Event 2.5.6 Website MaintenanceRole & Function of Departments/DivisionsRole & Function of OD&QARole & Function of the WWRC Executive Team 2.5.7 SharePoint Site Administration and ManagementDefinitionsWWRC Users: Requesting a New SharePoint SiteWWRC Site Owner Expectations: SharePoint Administration and Management
3.1.1 Agency Guidance Documents3.1.2 Alcohol & Drugs 3.1.3 Capital Outlay3.1.4 Fixed Asset Screening3.1.5 Grants Development & Management3.1.6 Non-Discrimination for VR and WWRC Services3.1.7 Personnel Records Disclosure3.1.8 Research Policy3.1.9 Smoking Policy3.1.10 State Travel Regulations3.1.11 Strategic and Financial Planning/Management3.1.12 Tobacco Product Use by Minors3.1.13 Use of Consultant Services3.1.14 Workers Compensation & Return to Work3.1.15 WWRC Recycling Program
Section 3.2: Safety and Risk Management
3.2.1 Campus Safety and Security 3.2.2 Emergency Management 3.2.3 Employee Health Program 3.2.4 Employee Health: Tuberculin Exposure Control Plan 3.2.5 Employee Health: Workers Compensation & Treatment to Stay on the Job 3.2.6 Infection Control and Prevention 3.2.7 Key & Lock Control 3.2.8 Reporting Child or Adult Abuse or Neglect 3.2.9 Reporting Weapon-Inflicted Wounds 3.2.10 Safety & Risk Management Program 3.2.11 Sexual Assault & Other Sexual Violence Policy 3.2.12 Threat Assessment Policy 3.2.13 Transporting Non-Center Persons in State Vehicles 3.2.14 Workplace Violence 3.2.15 Title IX Policy
Section 3.3: Client Services
3.3.1 Student Financial Assistance Programs 3.3.1(a) TItle IV Student Financial Aid Eligibility 3.3.1(b) Department of Veteran Affairs (VA) Education and Training Services3.3.2 Consumer Appeal System3.3.3 Consumer Record Standards3.3.4 Confidentiality3.3.5 Consumer Harassment Policy3.3.6 Consumer Informed Choice3.3.7 Consumer Participation & Input3.3.8 Privacy and Disclosure3.3.9 Service Animals3.3.10 Student Workers3.3.11 WWRC Consumers – Travel To/From Campus
3.3.1 Student Financial Assistance Programs
3.3.1(a) TItle IV Student Financial Aid Eligibility
3.3.1(b) Department of Veteran Affairs (VA) Education and Training Services3.3.2 Consumer Appeal System3.3.3 Consumer Record Standards3.3.4 Confidentiality3.3.5 Consumer Harassment Policy3.3.6 Consumer Informed Choice3.3.7 Consumer Participation & Input3.3.8 Privacy and Disclosure3.3.9 Service Animals3.3.10 Student Workers3.3.11 WWRC Consumers – Travel To/From Campus
Section 3.4 Accountability
3.4.1 Procurement of Goods & Services3.4.2 Records Management3.4.3 Refund Policy3.4.4 Report Distribution
4.1.1 School Safety Statement4.1.2 Continuity of Operations Plan (COOP)4.1.3 Emergency Action Plan4.1.4 Hazard Communications Plan
4.1.1 School Safety Statement
4.1.2 Continuity of Operations Plan (COOP)
4.1.3 Emergency Action Plan
4.1.4 Hazard Communications Plan
4.1.5 Infection Control Manual4.1.6 Life, Safety, Health Program4.1.7 Respiratory Protection Program4.1.8 Risk Management Program4.1.9 Safety Data Sheets
4.2.1 WWRC Scope of Services, Access, and Maintenance of Residential Status4.2.2 Achieving the Mission: Workforce Driven Training Programs 4.2.2a WWRC Vision for Business Engagement 4.2.2b RSA Roundtable Report
4.2.2a WWRC Vision for Business Engagement 4.2.2b RSA Roundtable Report
4.2.3 Achieving the Mission through Medical Rehabilitation 4.2.4 Rehabilitation Team Operations4.2.5 Facilitating Vocational Success & Employment Outcomes Through Community Support Services4.2.6 Facilitating Successful Transitions to the Home Community 4.2.7 WWRC Performance Management System
5.1.1 Organization Chart 5.1.2 Campus Map5.1.3 Master Planning Calendar
Section 5.2: WWRC Business Operations
5.2.1 A Macro Level View5.2.2 Sanctioned WWRC Teams, Committees, and Workgroups How Business Gets Done in a Comprehensive Rehabilitation Center5.2.3 Sanctioned WWRC Team Charters Executive Leadership ChartersWWRC Executive Team CharterWWRC Executive Staff CharterDirector's Leadership Team (DLT) CharterOperational ChartersAdmissions Committee CharterAutism Advocacy Partnership (AAP)Community Supports Services Team CharterConduct Review Board CharterInfection Control Committee CharterInformation Technology Advisory Committee (ITAC) CharterInstitutional Advisory Committee CharterInstructional Technology Coordinating Subcommittee (ITCS) CharterOccupational Advisory Committee ChartersAutomotive ServicesBusiness Support ServicesComputer Support Specialist Training Culinary Skills/Food ServiceExternal Training OptionHealth OccupationsManufacturing Technology TrainingProduction and AssemblyStock Clerk TrainingPegboard Team CharterPostsecondary Education Rehabilitation and Transition (PERT) Advisory Council CharterSafety and Risk Management Committee CharterStaff to Student Awards Committee CharterWorkforce Innovation and Opportunity Act (WIOA) Strategy Team Charter
5.2.1 A Macro Level View5.2.2 Sanctioned WWRC Teams, Committees, and Workgroups How Business Gets Done in a Comprehensive Rehabilitation Center
5.2.3 Sanctioned WWRC Team Charters
Executive Leadership ChartersWWRC Executive Team CharterWWRC Executive Staff CharterDirector's Leadership Team (DLT) CharterOperational ChartersAdmissions Committee CharterAutism Advocacy Partnership (AAP)Community Supports Services Team CharterConduct Review Board CharterInfection Control Committee CharterInformation Technology Advisory Committee (ITAC) CharterInstitutional Advisory Committee CharterInstructional Technology Coordinating Subcommittee (ITCS) CharterOccupational Advisory Committee ChartersAutomotive ServicesBusiness Support ServicesComputer Support Specialist Training Culinary Skills/Food ServiceExternal Training OptionHealth OccupationsManufacturing Technology TrainingProduction and AssemblyStock Clerk TrainingPegboard Team CharterPostsecondary Education Rehabilitation and Transition (PERT) Advisory Council CharterSafety and Risk Management Committee CharterStaff to Student Awards Committee CharterWorkforce Innovation and Opportunity Act (WIOA) Strategy Team Charter
Executive Leadership Charters
Operational Charters
Section 5.3: Miscellaneous
5.3.1 Acronyms 5.3.2 Logic Model: WWRC Performance Management System 5.3.3 WIOA Measures and Documentation and Reporting Protocols
5.3.1 Acronyms
5.3.2 Logic Model: WWRC Performance Management System
5.3.3 WIOA Measures and Documentation and Reporting Protocols